EBPP's Three to Watch
Bank Technology News (10/00) Vol. 13, No. 10 p.54; Koller, Lynn
Bill scanning companies are providing consumers just
what banks have been providing businesses for years, namely
receiving bills, opening and sorting them, converting them to
electronic format, and enabling payment. What distinguishes them
is that they are able to deliver consumers all of their bills for
online review and payment. Paytrust Inc. provides e-billing
software and has been the market leader since the launch of its
services in July 1999. Paytrust's e-billing software is based on
a three-tier client-server architecture and runs on SunSolaris.
Through an agreement with Everpath, an ASP that enables
businesses to provide wireless access to their sites, consumers
can access Paytrust through a Palm VII. Its membership grew from
140 accounts in July 1999 to 15,000 by mid-February 2000, and
climbed to 30,000 in the following months. Customers visit the
bill payment center an average of 10 times per month, and only
one-fifth of the users visit the Web site fewer than 5 times a
month. Unlike its competitors, Paytrust has also made major
steps to receive bills electronically. PayMyBills.com launched
a one-stop consumer electronic bill presentment capability in
July 1999. PayMyBills lacks proprietary technology, outsourcing
its scanning functions. The company received $30 million in
funding form investors including E-Trade, FT Ventures, Idealab,
and Com Ventures. The company does not offer premium or business
services, but charges a monthly fee for the services. PayMyBills
users can use an online checkbook to pay virtual checks from
their checking, savings, or money market accounts. One drawback
to PayMyBills is that it lacks the ability to aggregate accounts.
CyberBills offers total bill management, meaning it can receive a
bill and pay anyone through the Internet. CyberBills' two
document processing centers add a human touch by double checking
scanned bills. It also notifies customers via e-mail when bills
arrive, when they are due, when payment has been made, and when
an expected bill has not been received. CyberBills has a wider
variety of service plans than Paytrust or PayMyBills, including a
Lite plan for paying up to five invoices monthly, and upgraded
Standard and Premium plans. CyberBills has begun to focus on
wireless bill payment and on developing channel strategy for the
presentment of electronic bills. While CyberBills has attracted
the least traffic of the three companies, it is launching a
marketing campaign that it hopes will boost the number of users.