Banks Cashing in on the Net
eWeek (08/25/00) Vol. 17, No. 35 p.11; Ferguson, Renee Boucher; McCright, John S.
Financial institutions are expected to increase their
investment in online banking technologies from $90 million last
year to $300 million by 2003, according to market research firm
The Tower Group. Driving the investment is the desire to
increase efficiencies, reduce costs, and attract more business
customers by offering integrated, end-to-end online banking
solutions. Security, however, remains an issue, although it is
not expected to stall corporations' acceptance of online banking
offerings for long. "[Businesses] have to understand what risks
there are with Internet banking," says Predictive Systems analyst
Norien Richards. "Just as consumers had to adjust and deal with
their fears with ATMs, corporations are going to have to adjust
[to online banking]." It is not only the large financial
institutions like Wells Fargo and Chase Manhattan who are
expanding their online banking offerings. Atlanta-based SunTrust
Banks is considering offering corporate customers active in
business-to-business e-commerce a Web-based settlement services
solution called Clarus Settlement. "At the end of the day, it is
more secure and more flexible than a manual process," says Adam
Carte, assistant treasurer with NRG Energy, who uses an online
banking solution from Wells Fargo.