GE Catches Online Fever
Business Week (08/14/00) No. 3695 p.122; Moore, Pamela L.; Smith, Geoffrey
General Electric Chairman John F. Welch's rule that GE
businesses must remain leaders of their respective industries to
stay in operation may be tested by its new GE Financial Network
site. The site, located at www.gefn.com, is supported by a
multi-million dollar investment and its services will be featured
in advertisements airing in September. The site will be marketed
during the Summer Olympics and on through 2001. According to
Michael D. Frazier, who runs GE Capital's consumer division,
gefn.com wants to be known for offering customers a range of
reliable financial services. GE is late to the industry,
however, and its site does not have the number of options that
rivals like WingspanBank.com do. GE executives insist that the
site has advantages, including having GE Capital as a
distribution channel. GE Capital's 1999 revenues were many times
the size of those earned by the leading Internet brokers, and GE
Financial Assurance (GEFA) continues to increase its annual
income significantly. Frazier has already led GEFA through a
period of rapid growth including 15 acquisitions, a more than 100
percent increase in assets, and the tripling of revenues. The
new site plans to draw upon GEFA's 25 million customers for
business by linking gefn.com to forms used by companies that work
with GE. The site currently offers Houston CompuBank- and
Paytrust-sponsored services related to billing and banking as
well as insurance and mutual funds. The heads of gefn.com intend
to extend the company from within. Some analysts are skeptical
of the service's ability to compete with big competitors. One
concern is that gefn.com has no actual bases for people to visit,
but depends entirely on telephone and Internet services. It is
planning for one center in Atlanta. People still prefer
person-to-person contact when they bank. The site will soon be
launched in 17 more countries, with a focus on Japan. Frazier
says gefn.com does not actually have to dominate the big banks
but simply thrive according to its own plans.