Banks Still Lead in Trustworthiness
American Banker/Gallup Consumer Survey 2000 (09/00) Vol. 110, No. 8 p.19A; Stoneman, Bill
According to an American Banker/Gallup consumer survey,
among those who use a bank and an insurance company, 42 percent
said they trust the bank more, 33 percent said they trusted them
equally, and 22 percent said they trusted the insurance company
more. Fifty-one percent of respondents said that they trusted
banks more than online brokerage firms, who were trusted more by
only 16 percent of respondents. The banks' edge was 50 percent
to 19 percent against finance companies, and 44 percent to 18
percent against mutual fund companies. In similar surveys in
1995 and last year, consumers judged banks as more trustworthy
than finance companies, insurance companies, stockbrokers,
mortgage companies, savings institutions, mutual fund companies,
and the recently added online securities trading services.
Credit unions were the only type of institution that beat banks
in trustworthiness. Of respondents who use both, 32 percent
trusted their credit union more, 30 percent their bank, and 33
trusted them both equally. Despite this apparent trust, American
consumers have been investing with financial services firms more
than they have been saving with banks. While the trust would
seemingly get banks in the door to make sales, some think that
consumers compare rates, terms, and performance more often now,
and are more likely to choose a financial service provider based
on these.