Banks and Their Competitors Shell Out in Race for Affluent
American Banker (08/29/00) Vol. 104, No. 34 p.7; Quinn, Lawrence Richter
Financial services competitors are pulling out all of
the stops to train their employees to pursue and win the business
of the wealthy. Unlike commercial banks of the past that were
unwilling to invest in training, today's securities firms and
insurance brokerages realize that the only way to attract wealthy
consumers is to train their private bankers and trust executives
on the principles of appealing to the affluent. Because of the
increased competition, banks have started to do the same. And
according to Bill Trigleth, senior vice president of the Cannon
Financial Institute, which trains bankers, most banks are
spending upwards of $3,000 to $4,000 annually on training for
each private banker to get through the securities certification
process within one to three years. The size of the investment
suggests that the stakes are high and that more now than ever,
banks are willing to do whatever it takes to win affluent
customers. A survey by Greene Consulting Associates suggests
that banks have their work cut out for them. The survey
indicates that 34 percent of private bankers and trust officers
do not know the maximum federal tax rate for estates, 45 percent
are not able to compare the after-tax yields of municipal and
corporate bonds, and 52 percent do not realize that owners of
variable life insurance policies are able to choose their asset
allocation.